Frequently Asked Questions

Who will be my advisor?

You will be assigned to one main physician advisor who will be your contact point through the entire application. He/she will provide you with all general advising and work with you through the majority of the application. However, one of our strengths is that we have a wide array of great advisors who have expertise in different admissions fields. As such, you may at any time work with another advisor on parts of your application. For example, if we have an advisor who was an admissions committee member at a school you are interviewing at, we want that person to help you through your interview prep!

Are the advisors physicians? Do they have admissions committee experience?

Our advisors are physicians who have experience on admission committees as well as interviewers for medical school admissions committee experience. You can find out our full list of advisors under the About Us section.

What if I do not like my advisor?

We understand that not everyone works well with everyone else. Part of our appeal is that we have multiple advisors who can help you at anytime. If you ever feel like you are not “clicking” with your advisor, simply let us know and we’ll assign you a new one!

What is your refund policy

Our promise is that we will try as hard as possible to get your application perfect. If you feel that you are not getting the services you want, you are entitled to a refund of unused services within 60 days of your original payment. Please note, that after 60 days we cannot refund any order.

What is your success rate?

We get this question all the time! Take a look at our Success Rate page (above) for more details.

What is the typical turnaround time on edits?

Typically, we will have an edit back to you within 48-72 hours during business days. Often, we can get them back to you within 24 hours. On rare occasions, additional time may be needed for more comments.

How do I talk with my advisors?

We provide some of our services in-person in locations where we have advisors. However, about 95% of our advising is done remotely. We utilize email, webcam, Skype and phone conversations to get the job done. The best way to reach your advisors is usually through email. However, if you need to talk to them, you can schedule a meeting at anytime.

Where do you offer your services?

Everywhere! Our services are primarily offered through phone, email and webcam, although in select cities where we have advisors we can often meet in person.