Terms of Service

MedSchoolCoach is an academic consulting and tutoring firm. While we work to help you reach your full potential and strengthen your academic and professional profile, we cannot guarantee any specific results or outcomes unless a particular service explicitly states otherwise. All final decisions on grades, applications, and interviews are made by external, unaffiliated parties.

Our goal is to give you every essential tool and advantage, but we will not:

• Complete your applications
• Write your letters, CV, or personal statements
• Guarantee test scores, admission decisions, or similar outcomes

Applicants remain responsible for following each school’s instructions and ensuring their materials arrive on time. Your academic performance also depends on many factors beyond our control.

MedSchoolCoach operates ethically and relies solely on publicly available data. We are not affiliated with, nor do we endorse, any universities, colleges, official test administrators, or external websites unless explicitly stated.

Availability of our advisors & tutors:

MedSchoolCoach, LLC schedules consulting and editing services at its discretion, while giving due regard to each client’s needs. Edits will be returned no later than 168 hours (seven days) after we receive the initial draft, except in extenuating circumstances; most edits are completed within 72 hours. Please schedule phone consultations at least 48 hours in advance and mock interviews at least 96 hours in advance. For urgent matters, we will make every effort to accommodate shorter notice.

Cancellations of Sessions:

To cancel or reschedule any tutoring or advising session—including interview preparation—please give us at least 48 hours’ notice. We understand that emergencies and unforeseen circumstances can arise, so contact us as soon as possible if they do. Repeated late cancellations or reschedules may, depending on the circumstances, result in a fee being added to your account, and MedSchoolCoach reserves the right to suspend services with no refunds available.

Editing Services:

I acknowledge that MedSchoolCoach, LLC will never write any part of my essays. MedSchoolCoach will guide me through the writing process and provide detailed revisions; however, no portion of my personal statement or application will be written by MedSchoolCoach. As required by the AMCAS certification, I confirm that all written passages—including the personal statement, essays for M.D./Ph.D. applicants, and descriptions of work and activities—are entirely my own and have not been written, in whole or in part, by a third party. Quotations may be used only if the source is properly cited.

Furthermore, I understand that the use of artificial intelligence (AI) tools to generate or compose any portion of my application essays is not permitted. All submitted written materials must reflect my authentic voice and experiences, and must be written solely by me.

Confidentiality:

All communications between MedSchoolCoach, LLC and the client are strictly confidential. Your name and work will never be shared outside our team of advisors. We take every reasonable step to protect your privacy: any information obtained during consultation sessions will be held in confidence, not disclosed to any third party (individual, group, corporation, etc.) or used in a study without your written consent.

Although safeguarding your privacy is our highest priority, MedSchoolCoach cannot guarantee the security of all electronic communications over the internet. Online communication is not always completely secure, and in the unlikely event of lost or stolen information, MedSchoolCoach will not be held responsible.

Termination of Services:

Either party may end this relationship at any time, for any reason, by providing written notice to the other party. If the relationship is terminated, no refunds can be issued.

Expiration of Services:

All application advising services at MedSchoolCoach—except residency advising—expire on
June 15 of the application package’s anticipated matriculation year, unless the student and the
Student Success Team arrange otherwise (for example, with an approved deferral or the Platinum
Package Guarantee). Residency advising packages expire on April 1 of the package’s anticipated
match year.

Tutoring services expire one calendar year from the purchase date unless the student, tutor, and
Student Success Team agree in advance to a different schedule.

All other advising or tutoring purchases expire one year after purchase unless an extension is
arranged before the expiration date or the product is sold as a multi-year offering.

Expiration applies to all unused package components and hours.

If you believe you will need more time within the original year, please email
help@medschoolcoach.com so we can review your
request.

Residency Match Guarantee (“Match Promise”):

If you purchase the Residency Platinum Package and do not match into a residency
program during your first ERAS application cycle, MedSchoolCoach will support your
reapplication in the next cycle at no additional cost.

Second-Cycle Support Includes:

• Updated personal statement
• Updated experience section
• Revised residency program list

Second-Cycle Support Does Not Include:

• Interview preparation (this can be purchased separately)

Eligibility Requirements:

• You must follow all guidance provided by your Physician Advisor throughout the process.
• You must complete a USMLE Step 2 score review to confirm your candidacy meets minimum program thresholds.
• Additional eligibility conditions may apply—please speak with your advisor or an enrollment team member for full details.

USMLE Step 2 Score Requirement:

To qualify for the Residency Platinum Match Guarantee, you must achieve a minimum USMLE Step 2 CK score within 10 points of the most recently published national average for matched applicants in your chosen specialty. This requirement helps ensure you apply with a competitive academic
profile aligned with successful match outcomes.

Refunds:

We strive to make every tutoring and advising experience exceptional. If we have
not met your expectations, you may request a refund under the conditions below.
All disclaimers remain in force.

Refund Policy for Services

• Timing: Submit any refund request within 30 days of
  purchase. No refunds can be issued after this period, although the balance can be
  converted to MedSchoolCoach credits (see below). Refunds cannot be issued for services
  already provided under any circumstance.
• Amount: If a refund is approved within 30 days, the amount
  is determined by MedSchoolCoach.
  • Tutoring: Refunds are calculated on unused hours (each hour
    charged at the lowest tier package hourly rate).
  • Advising: Refunds are calculated on services already rendered
    (billed at $350/hour for standard advisors, $400/hour for master advisors,
    and $450/hour for director-level advisors).
• Processing Fee: A 5% administrative/processing fee is applied to
  the total purchase amount for all refunds to cover credit-card fees and returned
  payments.
• Credits After 30 Days: Service cancellations after
  30 days are processed as “MedSchoolCoach credits.” Credits may be used for
  any MedSchoolCoach service within two years and may be transferred once to friends
  or family. Credits can be converted only one time to other services.
• Wait-list Exception: Advising students currently on a medical-school
  waitlist who purchase services for the next application cycle may request a refund
  within 120 days of purchase if accepted off the waitlist (proof of acceptance
  required). Refunds in this case are based on services used to date.

Non-Refundable Products: Content purchases—such as MCAT Go, MCAT Practice Exams, and the MCAT Prep App—are not eligible for refunds.

Refund requests for MCAT CARS Mastery must be submitted within 7 days of purchase.

Credits:

Credits provide flexibility for applying unused balances toward other MedSchoolCoach
services. All disclaimers remain in force.

Credit Policy for Services

• Usage Across Services: Credits may be applied toward the purchase
  of any MedSchoolCoach service. If the cost of the new service exceeds the available
  credit balance, your Enrollment Manager will provide options for paying the difference.
  Any unused portion of a credit will remain on your account for future use.
• One-Time Conversion: Credits may only be applied once. If you
  purchase a new service with your credit and do not use all of the purchased service,
  the unused balance cannot be converted back into a new credit.
  Example: Alexa used her credit of $2,200 to purchase 10 hours of MCAT tutoring.
  She completed 8 hours. The remaining 2 hours could not be converted back into credits.
• Transferability: Credits may be transferred once to one (1) individual
  of your choosing. Your Enrollment Manager will assist with the transfer process.
• Inability to Use: If you cannot use or transfer your credit, please
  contact us. We will review your situation and may be able to assist.
• Expiration: Credits are valid for two (2) years from the date of issuance.
  If you anticipate needing to use your credit after two years, please notify us in advance.

Non-Credit Eligible Products: Content purchases—such as MCAT Go, MCAT Practice Exams,
the MCAT Prep App, and MCAT CARS Mastery—are not eligible for conversion into credits.

No Guarantee:

I understand and acknowledge that MedSchoolCoach, LLC does not guarantee its services will improve my chances of admission to medical school. Nonetheless, the advisors at MedSchoolCoach will make every reasonable effort to help me submit the strongest application possible.

Your responsibility:

The student is solely responsible for their entire application, including submitting all materials, meeting every deadline, and handling all communication with AMCAS, TMDSAS, AACOMAS, or individual medical schools.

“Platinum Package Promise” (Guarantee of Admission or We Work with You Again Next Cycle):

Under the Platinum Package Promise, MedSchoolCoach, LLC will support your primary application
again in the next cycle—at no additional cost—if you are not accepted during the cycle in
which you used your Platinum Package.

Eligibility Requirements:

• Minimum MCAT score ≥ 502 and GPA ≥ 3.4 when applying only to MD programs
• Minimum MCAT score ≥ 500 and GPA ≥ 3.2 when applying to both DO & MD programs
• You must have followed all guidance provided by MedSchoolCoach advisors

If you meet these requirements, you will receive advising, personal-statement editing, and
activities editing for your AMCAS and AACOMAS applications in the next cycle. This support:

• Is valid only for the cycle immediately following your original Platinum Package use
• Cannot be transferred or deferred to a later cycle
• Does not guarantee a specific advisor (though we will consider your preferences)
• Excludes TMDSAS advising, MD/PhD advising, interview preparation, and secondary-application editing for the second cycle

“Pre-Med Concierge” Program Terms:

MedSchoolCoach, LLC’s Pre-Med Concierge Program offers comprehensive support for up to three years from your start date (the date of first payment). One full application cycle is included in this three-year package.

Program Duration & Flexibility

• The program lasts a maximum of three years, unless MedSchoolCoach grants a written extension.
• If your plans change (for example, you delay your application beyond the three-year period), you may:
  1. Pause services until you are ready to apply.
  2. Purchase additional time beyond the original three years.

What’s Included

• Comprehensive pre-med guidance: Personalized advising on extracurriculars, activities, and building a strong medical-school application.
• MCAT support:
  • Up to 10 tutoring hours per year for MCAT or subject-specific topics.
  • Access to all MedSchoolCoach MCAT prep resources, including the MCAT Prep App and Practice Exams.
• Medical-school application support:
  • The Platinum-level application package (2025 version) for your application year.
  • If packages change, you will receive equivalent services to ensure full support.

Guarantee – Free Reapplication Support

• If you are not accepted into medical school on your first attempt, MedSchoolCoach will support one additional application cycle at no extra cost.
• To qualify, you must follow all advice provided by your MedSchoolCoach advisor throughout the program, including school selection.

Payments & Renewals

• Payments are automatically deducted from the account on file according to your original invoice.
• If your package includes annual renewals, payments are processed on the anniversary of your start date each year.
• Additional services outside the package can be purchased separately and will have their own terms and pricing.

“Score Improvement Guarantee”:

The Score Improvement Guarantee applies only to students enrolled in a Silver, Gold, or Platinum Tutoring Package. To qualify, you must complete all of the steps below before tutoring begins:

1. Use all tutoring hours included in your package.
2. Before your first session, email a screenshot of your most recent NBME or AAMC MCAT score report—showing your name, test date, score, and score legend—to help@medschoolcoach.com.
3. Within one week of your final tutoring session, take an NBME, USMLE, or MCAT exam.
4. If your score has not improved, email a screenshot of the new score report (with the same identifying details) to help@medschoolcoach.com.
5. Once verified, we will provide an additional 10 tutoring hours at no cost. No refunds can be issued.