Terms of Service

MedSchoolCoach is an academic consulting and tutoring firm. While we work to help you reach your full potential and strengthen your academic and professional profile, we cannot guarantee any specific results or outcomes unless a particular service explicitly states otherwise. All final decisions on grades, applications, and interviews are made by external, unaffiliated parties. Our goal is to give you every essential tool and advantage, but we will not:

• Complete your applications
• Write your letters, CV, or personal statements
• Guarantee test scores, admission decisions, or similar outcomes

Applicants remain responsible for following each school’s instructions and ensuring their materials arrive on time. Your academic performance also depends on many factors beyond our control. MedSchoolCoach operates ethically and relies solely on publicly available data. We are not affiliated with, nor do we endorse, any universities, colleges, official test administrators, or external websites unless explicitly stated.

Availability of our advisors & tutors:

MedSchoolCoach, LLC schedules consulting and editing services at its discretion, while giving due regard to each client’s needs. Edits will be returned no later than 168 hours (seven days) after we receive the initial draft, except in extenuating circumstances; most edits are completed within 72 hours. Please schedule phone consultations at least 48 hours in advance and mock interviews at least 96 hours in advance. For urgent matters, we will make every effort to accommodate shorter notice.

Cancellations of Sessions:

To cancel or reschedule any tutoring or advising session—including interview preparation—please give us at least 48 hours’ notice. We understand that emergencies and unforeseen circumstances can arise, so contact us as soon as possible if they do. Repeated late cancellations or reschedules may, depending on the circumstances, result in a fee being added to your account, and MedSchoolCoach reserves the right to suspend services with no refunds available.

Editing Services:

I acknowledge that MedSchoolCoach, LLC will never write any part of my essays. MedSchoolCoach will guide me through the writing process and provide detailed revisions; however, no portion of my personal statement or application will be written by MedSchoolCoach. As required by the AMCAS certification, I confirm that all written passages—including the personal statement, essays for M.D./Ph.D. applicants, and descriptions of work and activities—are entirely my own and have not been written, in whole or in part, by a third party. Quotations may be used only if the source is properly cited.

Furthermore, I understand that the use of artificial intelligence (AI) tools to generate or compose any portion of my application essays is not permitted. All submitted written materials must reflect my authentic voice and experiences, and must be written solely by me.

Confidentiality:

All communications between MedSchoolCoach, LLC and the client are strictly confidential. Your name and work will never be shared outside our team of advisors. We take every reasonable step to protect your privacy: any information obtained during consultation sessions will be held in confidence, not disclosed to any third party (individual, group, corporation, etc.) or used in a study without your written consent. Although safeguarding your privacy is our highest priority, MedSchoolCoach cannot guarantee the security of all electronic communications over the internet. Online communication is not always completely secure, and in the unlikely event of lost or stolen information, MedSchoolCoach will not be held responsible.

Termination of Services:

Either party may end this relationship at any time, for any reason, by providing written notice to the other party. If the relationship is terminated, no refunds can be issued.

Expiration of Services:

All application advising services at MedSchoolCoach—except residency advising—expire on June 15 of the application package’s anticipated matriculation year, unless the student and the Student Success Team arrange otherwise (for example, with an approved deferral or the Platinum Package Guarantee). Residency advising packages expire on April 1 of the package’s anticipated match year. Tutoring services expire one calendar year from the purchase date unless the student, tutor, and Student Success Team agree in advance to a different schedule. All other advising or tutoring purchases expire one year after purchase unless an extension is arranged before the expiration date or the product is sold as a multi-year offering. Expiration applies to all unused package components and hours. If you believe you will need more time within the original year, please email help@medschoolcoach.com so we can review your request.

Residency Match Guarantee (“Match Promise”):

If you purchase the Residency Platinum Package and do not match into a residency program during your first ERAS application cycle, MedSchoolCoach will support your reapplication in the next cycle at no additional cost.

Second-Cycle Support Includes:

• Updated personal statement
• Updated experience section
• Revised residency program list

Second-Cycle Support Does Not Include:

• Interview preparation (this can be purchased separately)

Eligibility Requirements:

• You must follow all guidance provided by your Physician Advisor throughout the process.
• You must complete a USMLE Step 2 score review to confirm your candidacy meets minimum program thresholds.
• Additional eligibility conditions may apply—please speak with your advisor or an enrollment team member for full details.

USMLE Step 2 Score Requirement: To qualify for the Residency Platinum Match Guarantee, you must achieve a minimum USMLE Step 2 CK score within 10 points of the most recently published national average for matched applicants in your chosen specialty. This requirement helps ensure you apply with a competitive academic profile aligned with successful match outcomes.

Refunds:

We strive to make every tutoring and advising experience exceptional. If we have not met your expectations, you may request a refund under the conditions below. All disclaimers remain in force.

Refund Policy for Services

• Timing: Submit any refund request within 30 days of purchase. No refunds can be issued after this period, although the balance can be converted to MedSchoolCoach credits (see below). Refunds cannot be issued for services already provided under any circumstance.
• Amount: If a refund is approved within 30 days, the amount is determined by MedSchoolCoach.
  • Tutoring: Refunds are calculated on unused hours (each hour charged at the lowest tier package hourly rate).
  • Advising: Refunds are calculated on services already rendered (billed at $350/hour for standard advisors, $400/hour for master advisors, and $450/hour for director-level advisors).
• Processing Fee: A 5% administrative/processing fee is applied to the total purchase amount for all refunds to cover credit-card fees and returned payments.
• Credits After 30 Days: Service cancellations after 30 days are processed as “MedSchoolCoach credits.” Credits may be used for any MedSchoolCoach service within two years and may be transferred once to friends or family. Credits can be converted only one time to other services.
• Wait-list Exception: Advising students currently on a medical-school waitlist who purchase services for the next application cycle may request a refund within 120 days of purchase if accepted off the waitlist (proof of acceptance required). Refunds in this case are based on services used to date.

Non-Refundable Products: Content purchases—such as MCAT Go, MCAT Practice Exams, and the MCAT Prep App—are not eligible for refunds. Refund requests for MCAT CARS Mastery must be submitted within 7 days of purchase.

No Guarantee:

I understand and acknowledge that MedSchoolCoach, LLC does not guarantee its services will improve my chances of admission to medical school. Nonetheless, the advisors at MedSchoolCoach will make every reasonable effort to help me submit the strongest application possible.

Your responsibility:

The student is solely responsible for their entire application, including submitting all materials, meeting every deadline, and handling all communication with AMCAS, TMDSAS, AACOMAS, or individual medical schools.

“Platinum Package Promise” (Guarantee of Admission or We Work with You Again Next Cycle):

Under the Platinum Package Promise, MedSchoolCoach, LLC will support your primary application again in the next cycle—at no additional cost—if you are not accepted during the cycle in which you used your Platinum Package.

Eligibility Requirements:

• Minimum MCAT score ≥ 502 and GPA ≥ 3.4 when applying only to MD programs
• Minimum MCAT score ≥ 500 and GPA ≥ 3.2 when applying to both DO & MD programs
• You must have followed all guidance provided by MedSchoolCoach advisors

If you meet these requirements, you will receive advising, personal-statement editing, and activities editing for your AMCAS and AACOMAS applications in the next cycle. This support:

• Is valid only for the cycle immediately following your original Platinum Package use
• Cannot be transferred or deferred to a later cycle
• Does not guarantee a specific advisor (though we will consider your preferences)
• Excludes TMDSAS advising, MD/PhD advising, interview preparation, and secondary-application editing for the second cycle

“Pre-Med Concierge” Program Terms:

MedSchoolCoach, LLC’s Pre-Med Concierge Program offers comprehensive support for up to three years from your start date (the date of first payment). One full application cycle is included in this three-year package.

Program Duration & Flexibility

• The program lasts a maximum of three years, unless MedSchoolCoach grants a written extension.
• If your plans change (for example, you delay your application beyond the three-year period), you may:
  1. Pause services until you are ready to apply.
  2. Purchase additional time beyond the original three years.

What’s Included

• Comprehensive pre-med guidance: Personalized advising on extracurriculars, activities, and building a strong medical-school application.
• MCAT support:
  • Up to 10 tutoring hours per year for MCAT or subject-specific topics.
  • Access to all MedSchoolCoach MCAT prep resources, including the MCAT Prep App and Practice Exams.
• Medical-school application support:
  • The Platinum-level application package (2025 version) for your application year.
  • If packages change, you will receive equivalent services to ensure full support.

Guarantee – Free Reapplication Support

• If you are not accepted into medical school on your first attempt, MedSchoolCoach will support one additional application cycle at no extra cost.
• To qualify, you must follow all advice provided by your MedSchoolCoach advisor throughout the program, including school selection.

Payments & Renewals

• Payments are automatically deducted from the account on file according to your original invoice.
• If your package includes annual renewals, payments are processed on the anniversary of your start date each year.
• Additional services outside the package can be purchased separately and will have their own terms and pricing.

“Score Improvement Guarantee”:

The Score Improvement Guarantee applies only to students enrolled in a Silver, Gold, or Platinum Tutoring Package. To qualify, you must complete all of the steps below before tutoring begins:

1. Use all tutoring hours included in your package.
2. Before your first session, email a screenshot of your most recent NBME or AAMC MCAT score report—showing your name, test date, score, and score legend—to help@medschoolcoach.com.
3. Within one week of your final tutoring session, take an NBME, USMLE, or MCAT exam.
4. If your score has not improved, email a screenshot of the new score report (with the same identifying details) to help@medschoolcoach.com.
5. Once verified, we will provide an additional 10 tutoring hours at no cost. No refunds can be issued.

User Data:

Interactions and information obtained through medschoolcoach.com are always subject to your individual privacy settings on each social network. Users may sign up or log in via third-party services (Google, Apple, Facebook), which will share limited data—such as full name, email address, and profile photo— with MedSchoolCoach.

Additional Terms:

Release of Liability

By purchasing MedSchoolCoach, LLC’s services, I release MedSchoolCoach—including its employees, consultants, and contractors (collectively, “MedSchoolCoach”)—from all claims, demands, or actions arising from the discussions and interpretations provided. The services rendered by MedSchoolCoach are the consideration for this release and disclaimer of liability.

Payment & Refunds

All services require full pre-payment unless noted otherwise. Fees paid to MedSchoolCoach are non-refundable, and no partial refunds will be issued except at MedSchoolCoach’s discretion (as detailed in the refund policy above). If a refund is granted, the amount is determined solely by MedSchoolCoach at the time of termination. All advice provided remains the intellectual property of MedSchoolCoach, and services are non-transferable. Parents and significant others may participate in discussions. MedSchoolCoach reserves the right to terminate a client relationship at any time and at its sole discretion.

Non-Disparagement

The applicant and the applicant’s family agree not to take any action intended, or reasonably expected, to harm MedSchoolCoach’s reputation or to cause unwanted or unfavorable publicity. By purchasing services, I agree to this non-disparagement clause under all applicable laws and regulations.

Disputes & Arbitration

Any disputes, controversies, or claims arising out of or relating to this agreement shall be submitted to binding arbitration pursuant to the rules of the American Arbitration Association then in effect. In any litigation related to the subject matter of this agreement, the non-prevailing party will reimburse the prevailing party for all reasonable attorney fees and costs.

Software-Specific Terms & Policies

The products below (MCAT Go and the MCAT Prep App) are standalone digital tools. Because they collect data and function separately from our core advising services, each has its own Terms & Conditions and Privacy Policy.

• MCAT Go — Terms & Conditions
• MCAT Prep App (Web & Mobile) — Terms & Conditions
• MCAT Prep App (Web & Mobile) — Privacy Policy