Terms of Service

Terms of Service

MedSchoolCoach Terms of Service

MedSchoolCoach is only an academic consulting and tutoring firm. Although we strive to maximize your capacities and enhance your chances of achieving excellence in your academic and professional path-development, we cannot guarantee results and outcomes unless otherwise clearly stated for a specific service. It should be noted that all final decisions with regard to grades, applications, and/or interviews are made by external, non-affiliate parties. It is our primary objective to provide you with all the essential tools in order to give you a competitive edge, however, we cannot in any shape or form complete your applications on your behalf, write your letters/CV/autobiographical sketches, guarantee test scores, admission decisions, etc. It is the responsibility of the applicants to follow the specific instructions of their school of their choice in order to ensure the safe and timely arrival of their applications. It should be understood that academic performance is dependent upon many other variables outside the control of MedSchoolCoach. Additionally, MedSchoolCoach, operates in an ethical manner and all data presented are obtained through publicly available sources. Importantly, note that MedSchoolCoach is not affiliated with, nor endorse, any of the organizations mentioned including but not limited to universities, colleges, official test administrators or any external websites, unless otherwise it is explicitly indicated.

Services for the packages are valid for one application cycle with the exception of the advising hours for the Platinum Package, which can be used for multiple years. All services are offered via phone, email and webcam. If in person consultation is desired, applicable travel expenses are the responsibility of the applicant.

Availability of our advisors:

MedSchoolCoach, LLC shall have discretion in selecting the dates and times it performs such consulting and editing services giving due regard to the client’s needs. No edits will be returned later than 168 hours after receipt of initial draft, except in extenuating circumstances. Typically, edits will be provided within 72 hours. Over the phone consultations should be scheduled at least 48 hours in advance. Mock interviews should be scheduled at least 96 hours prior. However, we are available on shorter notice if anything “urgent” is needed!

Cancellations:

With regard to cancellations and/or rescheduling, we ask that you provide us with at least a 48 hours notice. In case of a late cancellation and/or rescheduling, and depending on the circumstances, a fee may or may not be charged to your final account. This will also depend upon the type consultation you had scheduled with us.

Editing Services:

I acknowledge that when working on essays, MedSchoolCoach, LLC will never write my essay for me. MedSchoolCoach, LLC will provide guidance in the writing process and offer detailed revisions, however no portion of the personal statement will be written by MedSchoolCoach, LLC. As outlined in the AMCAS certification: I certify that all written passages, such as the personal statement, essays required from M.D./Ph.D. applicants, and descriptions of work/activities, are my own and have not been written, in part or in whole, by a third party. Quotations are permitted if the source is cited.

Confidentiality:

All communications between MedSchoolCoach, LLC and client are strictly confidential. At no time will your name or work be released beyond our advisors. At MedSchoolCoach we take every step to secure your privacy and confidentiality. Any and all information gathered from you throughout our consultation sessions will be held in confidence, not shared with a third party (i.e. individual, group, corporation, etc.), or used as data in a study, without your written and signed consent. Although your privacy is our highest priority, MedSchoolCoach cannot guarantee the security of all electronic communications via the internet, as online communication is not alway one hundred percent secure and, in the unlikely event of lost or stolen information over the internet, MedSchoolCoach will not be held responsible.

Termination of Services:

Either party may terminate this relationship at any time for any reason by giving written notice to the other party. Upon termination, no refunds can be issued.

Refunds

We strive to make every single student experience exceptional, but if we haven’t met your expectations we have some simple rules to initiate a refund:

  • All refund request must be initiated within 60 days of purchasing services. No refunds can be issued after 60 days of purchase, but can be processed as MedSchoolCoach credits as below.
  • Refunds cannot be issued for services already rendered in any circumstance.
  • Refund amount is at the discretion of MedSchoolCoach. Refunds will be issued minus any hours utilized by our advisors, tutors and administrators. Hours used are charged at a rate of $300/hr.
  • All other late cancellation notices, and circumstances of partial cancelations, are processed as “MedSchoolCoach credits”. The amount owed must be converted to MedSchoolCoach credits if more than 60 days have passed since the date of purchase. MedSchoolCoach credits can be used towards any MedSchoolCoach services for a period of one year.

No Guarantee:

I acknowledge there is no guarantee that the services provided by MedSchoolCoach, LLC will improve my chances for admission to medical school. However, every effort is made to put forth the best application possible with the help of MedSchoolCoach, LLC’s advisors.

Your responsibility:

The student is solely responsible for his/her own application in its entirety, including the submission, meeting of deadlines and communicating with AMCAS/TMDSAS/AACOMAS or medical schools.

“Platinum Package Promise” or “Guarantee of admission or we work with you again the next application cycle” provisions:

MedSchoolCoach, LLC, through its Platinum Package Promise (formally called the Gold Package Promise until Sept 2017), will work with you again on the next application cycle (primary application only) if you fail to be accepted to medical school during the current application cycle. In order to be eligible for the “Guarantee of admission” an applicant must meet the following requirements: minimum MCAT score of 502 and minimum science GPA 3.4 for only MD and MCAT score of 3.2 and minimum MCAT of 500 if you are applying to both DO & MD schools. In addition to the above, you must have followed all the advice issued by MedSchoolCoach. If the terms are met, you will be eligible to receive advising, personal statement editing and AMCAS editing for the next application cycle. Note, no interview preparation or secondary application editing is included for the second application cycle.

“Score Improvement Guarantee”:
Score-Improvement Guarantee is only applicable for students on the Silver or Gold Tutoring Package. To qualify the following must be completed prior to beginning tutoring:

a. Prior to your first tutoring session, you MUST a screenshot of your most recent NBME or AAMC MCAT with your name, test date, score, and score-legend visible to help@medschoolcoach.com.
b. After you finish your tutoring hours, you MUST take an NBME, USMLE or MCAT within 1 week of your final tutoring session
c. If the score hasn’t improved, submit another screenshot with your name, test date, score, and score-legend visible to help@medschoolcoach.com.
d. We’ll get you set up for an additional 10 tutoring hours at no cost. NO REFUNDS CAN BE ISSUED.

Additional Terms:

By purchasing MedSchoolCoach, LLC’s services I agree to the following: I release MedSchoolCoach, LLC’s including its associated employees, consultants and contractors (all of whom shall be referred to as “MedSchoolCoach”) and discharge MedSchoolCoach from all claims, demands, or actions by me, on the basis of the discussions and interpretations of MedSchoolCoach. Consideration for this release and disclaimer of liability on behalf of MedSchoolCoach, shall be the services rendered by MedSchoolCoach.

Each service requires full pre-payment unless specified otherwise above. Fees paid to MedSchoolCoach are non-refundable. No partial refunds will be issued, unless at the discretion of MedSchoolCoach as above. If a refund is issued, this amount will be determined at the sole discretion of MedSchoolCoach at the time of termination. Advice provided by MedSchoolCoach is the intellectual property of MedSchoolCoach. Services are not transferrable. Parents and significant others may participate in discussions. MedSchoolCoach reserves the right to terminate a relationship with a client for any reason and at the sole discretion of MedSchoolCoach. 

Non-Disparagement. Applicant and applicants family agrees to take no action which is intended, or would reasonably be expected, to harm MedSchoolCoach or its or their reputation or which would reasonably be expected to lead to unwanted or unfavorable publicity to the MedSchoolCoach. By purchasing MedSchoolCoach’s services, I agree with the aforementioned under any applicable law or regulation.

All disputes, controversies, or claims arising out of or relating to this contract shall be submitted binding arbitration in accordance with the applicable rules of the American Arbitration Association then in effect.

In the event of litigation relating to the subject matter of this Agreement, the non-prevailing party shall reimburse the prevailing party for all reasonable attorney fees and costs resulting therefrom.

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Latest Reviews

Our students love working with us; take a look at some of the latest reviews of our services

5/5
It is a great tool to prep for Step 1. It was very helpful that my tutor would go over the wrong answers with me after each NBME test and explain concepts that wasn’t clear to me. It is also a very good psychological support to have from the person who went through the same experience.

Elena 1 week ago

5/5
MedSchool Coach is probably the best decision I made as a medical student. Amidst our busy schedules, sometimes we need a little help planning/setting a study plan or extra lessons on difficult concepts that require multiple reviews to nail down. This was the best compendium to my clinical rotations and worth every penny given my success on shelf exams and Step 2. Would highly recommend to any student struggling or with red flags to help get back on track.

MS4 2 weeks ago

5/5
Excellent Advisors

I was actually hesitant when I first used MedSchoolCoach; it was a lot of money and I wasn’t sure how much help I really needed. I am so glad that I ended up using their services! My advisor (Audrey Jordan) was phenomenal and helped me navigate the shipwreck that is medical school admissions even in the most challenging of times. The advice, edits, and support that I received though med school coach undoubtedly aided in my success to attend my top choice allopathic program in the fall.

Jonah 8 months ago

5/5
Accepted into Multiple MD Schools!

MedSchoolCoach provided me with a phenomenal advisor that helped me perfect my primary and secondary essays. This led me to be accepted into two allopathic medical schools and interview throughout the country. I would highly recommend!

Steph 8 months ago

5/5
Amazing MCAT Tutoring - 19 points!

MCAT Tutoring with MedSchoolCoach was Awesome! Coral, Connor, and Ken were amazing tutors. My score went up 19 points from my diagnostic exam (496 to a 515) working with them. I am a sociology major and took the exam a month after finishing my first semester of biology. When I set my target score to 515 I thought I was being overly optimistic and I really wasn’t expecting to reach it the first go around. I purchased the platinum package and MedSchoolCoach’s master tutor Ken took my target score really seriously and worked with me to build a custom study schedule to get me there. Coral was my tutor for the Chem/Phys and Bio/Biochem sections and Connor for Psych/Soc. They were both awesome! They both had so much experience and knowledge about the exam and how things come up, and they really made sure I had everything down. Thank you guys so much for all your help!

Ryan 8 months ago

5/5
Will absolutely use them again!

MedSchoolCoach was an absolutely incredible service. I used them first for med school applications and I could not have been happier with the service they provided. Their counselors were responsive, and went so far out of their way to help put together the perfect application.

Noosh 8 months ago

5/5
Best Company Out There

Extremely patient, helpful, insightful, and cooperative individuals. Truly have helped make my medical school application more competitive and I am more confident in not only my application and myself. Small investment for help from great people!

Randhawa 8 months ago